Frequently asked questions

Online POS


What is the Macquarie point of sale (POS) ordering system?

A complimentary service that allows you to order finance related POS anytime and anywhere. Simply login and place your order. 

  • Discover an extensive range of POS items. 
  • Faster turnaround times from processing to delivery. 
  • Keep track of your order history and credit limit. 
  • Manage your account 24 hours a day, 7 days a week. 

How do I place an order?

Follow the steps below to place an order: 

  1. Click on ‘Shop now’ in the main menu. 
  2. Select your brand/s e.g. Macquarie, Volvo, etc. 
  3. Filter by category to find specific products. e.g. Flags and Banners, Stationery, etc.  
  4. Select the desired item.
  5. Adjust the quantity and click ‘Add to cart’.
  6. Select ‘Checkout’ to complete your order.
  7. Confirm your shipping address. 
  8. Track the progress of your order through ‘My account’

How will I know that Macquarie has received my order?

Once your order has been placed a confirmation email will be sent to your nominated email account. Please keep this for future reference and take note of your order ID. 

Do I have to pay for this service?

No, this is a complimentary service designed for you to easily shop for our finance related POS. 

My credit limit is running low.  How do I request a top up?

Go to ‘My account’ and select ‘Request a top up’. A confirmation email will be sent to your nominated account. We'll then touch base within 48 hours to give you an update on your request.  

I have made an error on my order.

If you have underordered, submit a new order.

If you have overordered or have entered the wrong delivery address, please contact us via the ‘Talk to Macquarie’ button on the ‘My account’ screen.

The item I require is out of stock. 

The stock will be on order and available as soon as possible. Please visit the site again in a few days and place your order when the item is available.

I have a dealership event coming up. How can I request extra giveaway items?

Please contact your Sales Manager.

How do I reset my password? 

On the log in screen click ‘Reset password’. Type in your email address and then click ‘Confirm reset password’. An email will be sent to your nominated account, which will guide you on how to proceed. 


Shipping/delivery


When are orders dispatched?

Orders are dispatched within three working days of receipt.

How do I track my delivery?

Access ‘My account’ and click on ‘View orders’. Here you can check the status of all your current and previous orders.  

How do you ship my orders?

Orders are dispatched by courier.

Can I request delivery to a Post Office Box?

No, deliveries must be to a street address.

How can I update my shipping address?

Go to ‘My account’, ‘Contact details’ and click ‘Edit’ to update or add shipping addresses. Please note the shipping address must be a street address. 

What are the freight times to my city/state?

Estimated delivery times are as follows: 

Sydney 3 days NSW country 5 days
Melbourne 3 days VIC country 5 days
Adelaide 4 days SA country 5 days
Brisbane 3 days QLD country 5 days
Perth 6 days WA country 8 days
Hobart 6 days TAS country 7 days
Canberra 3 days ACT 3 days
Darwin 8 days NT country 9 days

What time can I expect my order to be delivered?

Deliveries will be made during standard business hours. Exact delivery times cannot be provided.

I did not receive my order by the expected delivery date.

Check the status of your order in the ‘My account’ tab. If you require more information, please contact us via the ‘Talk to Macquarie’ button on the My account’ screen.

My question hasn’t been answered. 

If we haven’t answered your question please contact us via the ‘Talk to Macquarie’ button on the ‘My account’ screen.