Threats to Macquarie's clients and customers continue to evolve and impact users of financial services through various methods, and in different ways. Being aware of the different threats that exist, and what you can do to prevent them, is the best way of avoiding them.
Online threats can refer to any type of fraud or scam generated through the internet or via email. Most online threats are designed to steal personal information such as credit card numbers, user names and passwords. These are typically executed through social engineering scams. The main intent is to gain a financial benefit via fraud.
Here are four simple precautions you can take to help to protect yourself online:
Macquarie Group (Macquarie) is committed to providing a secure banking environment for all our clients and customers. We use the latest technology to ensure a safe and secure environment to protect your personal information and privacy.
We protect your accounts with us against loss as a result of fraud. When conducting your online banking with us, we provide you with peace of mind knowing that we will protect you against losses for unauthorised fraudulent transactions where you have not contributed to the loss. Macquarie works closely with law enforcement agencies to ensure fraud matters are handled with proper care and due diligence.
If you have experienced an online threat or have fallen victim to phishing or any other type of online fraud, please contact your local Macquarie office immediately on 1800 806 310 (or +61 2 8232 3333 from overseas).
You can also notify us by email at email@example.com. If possible please send your contact phone number and the suspicious email as an attachment, rather than forwarding the email. This helps to identify the author and source and will be used to help reduce online fraud.
For more information pertaining to online threats and how to protect yourself you can visit:
FIDO, the consumer section of the Australian Securities and Investments Commission (ASIC)
Scam Watch, a website operated by the Australian Competition and consumer Commission
Stay Smart Online. The Australian Government's cyber security website
Australian Government’s Fraud & Your Credit Report fact sheet